Head of Operations

Can you oversee all customer activities across the company in a fast-growing fintech startup?
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Want to be in the lead of overseeing customer activities in the #1 European crypto gate for institutional investors and bitcoin businesses?


The role

We are looking for a Head of Operations to oversee daily customer activities across Januar.

You will have the opportunity to build out your team of experts, handling financial transactions, customer inquiries and compliance checks.

Responsibilities of the Head of Operations include implementing policies, designing procedures and executing on operational procedures. Ultimately, you’ll ensure that our daily operations run smoothly and that customers are taken good care of.

You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of operating a complex business.

As Januar is scaling, you will be able to have a great impact on the way we do business with our customers.

If you’re committed to productivity, compliance and customer success, we’d like to meet you!

Responsibilities

  • Formulate the operational strategy with others in the executive team
  • Implement efficient processes and standards
  • Coordinate customer service operations and find ways to ensure customer retention
  • Ensure compliance with local and international laws (e.g. regulatory compliance and data protection) with your legal colleagues
  • Oversee the implementation of technology solutions throughout Operations
  • Evaluate risk and lead quality assurance efforts
  • Mentor and motivate teams to achieve productivity and engagement
  • Report on operational performance and suggest improvements

Qualifications

  • Proven experience as Head of Operations, Operations Director or similar leadership role
  • Familiarity with all business functions including HR, finance, supply chain, and IT
  • Experience with implementing IT systems
  • Aptitude for creating and maintaining structure and processes
  • Knowledge of data analytics and reporting
  • Flair for numbers and financial planning
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership capabilities
  • Problem-solving mindset

Aligning expectations

  • We expect you to have a keen interest in finance and cryptocurrency, but no pre-knowledge is required
  • The main goals for the first few months will be running the daily operations based on our current Operations Manual
  • Within 6-12 months, we expect the Operations team to have grown to 4-5 people

 

    Starting date

    We are evaluating incoming applications and doing interviews on a running basis, with the earliest start date being January 5, 2022.


    What is Januar? 

    In short, our goal is to bridge bitcoin and banking. Currently, we are in the early stages of building a Bitcoin product for financial institutions in Denmark. 

    Further down the road, we aim to enable access to bank accounts for cryptocurrency businesses, building the gate between crypto and fiat money.

    We base our business on trust and transparency, as well as solid expertise and experience in finance and crypto. We’re not all crypto experts, but we expect you to be curious and willing to both share your knowledge and learn from your colleagues.

    We’re a team of 14 now, and we expect to grow noticeably in size over the coming months. 

    As part of the team in Januar, you will get:

    • Highly skilled colleagues who are happy to both teach and learn
    • A human-centric, value-based culture
    • Best-in-class training in cryptocurrencies
    • Challenging and rewarding assignments; many of them end-to-end
    • Social activities and events - you’re welcome to arrange some, too!

     

    A fair chance

    We believe diverse teams help us make better products, and that everyone deserves a fair chance. We welcome all people regardless of age, gender, experience and background - what counts is that you can make a difference in our business together with the team. We are open to applications from all sections of society. If you are excited about the role and can add new experience and perspectives to Januar, do send us a motivated application.

     

    Our recruitment process

    We invite all suitable candidates for interviews to learn more about you and introduce ourselves. If the interest is mutual, we will give you a professional assignment that you present at the second interview. If there is a good match, you will be invited to meet more people from the team. If the chemistry still feels right for both parties, we will look forward to welcoming you to Januar!

    We usually respond within a week

    Or, know someone who would be a perfect fit? Let them know!

    Copenhagen

    Vermundsgade 38e
    2100 København Directions

    Our workplace

    You'll be part of a team where everyone is a star in their field. We are each devoted to Januar and our common mission. 

    We love to meet in the office - not just for the free lunch, but for the smooth collaboration and the crazy jokes.

    Already working at Januar?

    Let’s recruit together and find your next colleague.

    email
    @januar.com
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